Privacy Policy

🔐 Privacy Policy – Zarrella Kitchens

Last Updated: September 2025

At Zarrella Kitchens PTY LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, lead forms, or advertising platforms such as Facebook and Instagram. We are committed to transparency, security, and respect for your rights.

📄 1. Introduction

Zarrella Kitchens is a locally owned and operated business specialising in kitchen, bathroom, laundry, living room, and custom joinery renovations across Moorebank and the wider Sydney region. In the course of providing our services, we may collect personal information from customers, leads, and website visitors. This Privacy Policy outlines our commitment to safeguarding that information.

🗂️ 2. Information We Collect

2.1 Personal Details

  • Full Name

  • Email Address

  • Phone Number

  • Property Address or Suburb

  • Preferred Contact Method

2.2 Project Information

  • Type of renovation or service required

  • Estimated timeline or urgency

  • Notes or preferences submitted through our forms

2.3 Technical & Usage Data

  • IP address

  • Device type and browser

  • Pages viewed on our website

  • Referral source (e.g., Google search or Facebook ad)

2.4 Meta Lead Ads Submissions

When you submit a form through Facebook or Instagram, we collect the pre-filled and user-submitted fields, including name, contact information, and project requirements.

🎯 3. How We Use Your Information

We use your data to:

  • Respond to enquiries and quote requests

  • Schedule site visits or consultations

  • Send service updates, offers, or follow-ups (only if you’ve opted in)

  • Improve our services and website performance

  • Meet any legal or compliance requirements

We do not sell or rent your personal data to third parties.

🤝 4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent – when you voluntarily provide your information

  • Contract – when data is required to deliver services

  • Legitimate Interest – to improve customer service and marketing

  • Legal Obligation – where information must be retained by law

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

  • Zarrella Kitchens staff involved in quoting or project delivery

  • Trusted third-party services (e.g., Google, Meta, CRM platforms)

  • Website, analytics, and marketing providers acting on our behalf

👉 We do not share your data with unrelated third parties for external marketing purposes.

🛡️ 6. Data Security

We take your privacy seriously and protect your data through:

  • Encrypted website (HTTPS)

  • Secure form submissions

  • Password-protected internal systems

  • Limited access to authorised personnel only

If a data breach occurs, we will notify affected users and authorities as required.

👤 7. Your Rights & Choices

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent to communications at any time

  • File a complaint with the OAIC or other regulator if necessary

To exercise your rights, please contact us using the information below.

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools like Facebook Pixel and Google Analytics to:

  • Understand visitor behaviour

  • Improve website speed and performance

  • Measure and enhance ad effectiveness

👉 You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When you interact with Zarrella Kitchens through third-party platforms, their privacy policies also apply. We recommend reviewing the following:

  • Meta Privacy Policy

  • Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This policy may be updated from time to time. The latest version will always be available at:

This policy may be updated from time to time. The latest version will always be available at:
👉 https://zarrella.com.au/privacy-policy/

Use of our services after updates indicates your acceptance of the new policy.

📬 11. Contact Us

For any questions, concerns, or privacy requests, please contact:

Zarrella Kitchens PTY LTD

📍 7 Cunningham St, Moorebank NSW 2170
📧 Email: tony@zarrellakitchens.com.au
📞 Phone: 0400 838 777
🌐 Website: https://zarrella.com.au